Terms & Conditions

Last updated: 3 November 2026

Welcome to Leonarda. These Terms & Conditions apply to your use of our website and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Leonarda is an Australian fashion label specialising in expressive, feminine clothing and swimwear. We aim to make your shopping experience enjoyable, transparent and straightforward.

1. GENERAL INFORMATION

This website is operated by Leonarda ("we", "us", "our").

By visiting our website, browsing our products or making a purchase, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please refrain from using our website.

We reserve the right to update or amend these Terms & Conditions from time to time. Any changes will be published on this page, with the updated date shown above.

Your continued use of our website following any changes constitutes acceptance of the updated terms.

2. PRODUCTS & PRODUCT INFORMATION

We take care to ensure that all product descriptions, images, colours, sizing information and details displayed on our website are as accurate as possible.

However, please be aware that:

  • Colours may vary slightly depending on your device, screen settings and display resolution.

  • Product measurements may have minor variations due to fabric characteristics and manufacturing processes.

  • Printed patterns, embroidery and handmade details may have slight variations between individual garments.

  • Product images are intended to represent the finished garment as accurately as possible.

We reserve the right to update product descriptions, images, pricing and availability where necessary.

All products are subject to availability.

3. PRICING & PAYMENT

All prices displayed on the Leonarda website are in Australian Dollars (AUD), unless otherwise stated.

Prices are subject to change without notice. Any price changes will not affect orders that have already been accepted.

Payment must be completed at checkout using the payment methods made available through our Shopify store.

We use third-party payment providers to securely process transactions. Leonarda does not directly store complete payment card details.

By submitting an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

4. ORDERS & ORDER ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the selected products.

You will receive an order confirmation email once your order has been submitted.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to decline or cancel an order in circumstances including:

  • A product being unavailable.

  • An error in product pricing or description.

  • Suspected fraudulent or unauthorised transactions.

  • Incorrect customer or delivery information.

  • Circumstances where we are unable to fulfil the order.

If your order is cancelled after payment has been processed, you will receive a full refund to your original payment method.

Please ensure that all delivery and contact details are correct before completing your purchase.

If you need to make changes to an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or dispatched.

5. SHIPPING & DELIVERY

Leonarda currently ships within Australia only.

Shipping costs and available delivery options will be displayed at checkout before your purchase is completed.

Once your order has been dispatched, you will receive a confirmation email and tracking information where available.

Delivery timeframes are estimates and may vary depending on your location, shipping provider, public holidays and circumstances outside our control.

Leonarda is not responsible for delays caused by postal or courier services, severe weather, transport disruptions or other circumstances beyond our reasonable control.

Please ensure that your delivery address is accurate and complete when placing your order.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery, we will contact you to arrange the next steps. Additional shipping charges may apply where a parcel needs to be resent due to incorrect information supplied by the customer.

If your order arrives damaged, is missing or does not arrive, please contact us so we can investigate the issue.

Nothing in this section limits your rights under the Australian Consumer Law.

6. RETURNS & EXCHANGES

We want you to love your Leonarda purchase.

If you change your mind about an item, we offer returns or exchanges within 14 days of receiving your order, subject to the conditions below.

Change-of-mind returns

To be eligible for a change-of-mind return, items must:

  • Be returned within 14 days of delivery.

  • Be unworn, unused and unwashed.

  • Be in their original condition.

  • Have all original tags and labels attached.

  • Be returned with any original hygiene liners still attached, where applicable.

  • Be free from makeup, deodorant, perfume, stains, damage or other signs of wear.

  • Be returned with original packaging where reasonably possible.

We reserve the right to decline a change-of-mind return if an item does not meet these conditions.

Swimwear returns

For hygiene reasons, swimwear must be tried on over underwear.

Swimwear must be returned unworn, unwashed and in its original condition, with the original hygiene liner and all tags still attached.

Swimwear showing signs of wear, use, washing, damage or removal of its hygiene liner will not be eligible for a change-of-mind return.

These hygiene requirements apply to change-of-mind returns only and do not affect your rights under Australian Consumer Law if a product is faulty or otherwise fails to meet a consumer guarantee.

How to request a return or exchange

To request a return or exchange:

  1. Email Leonarda with your order number and the item you wish to return.

  2. Explain whether you would prefer a refund or an exchange.

  3. Wait for return instructions before sending your item back.

  4. Package your item securely and return it using a trackable postal service.

Returns must be sent within 14 days of receiving return approval.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved change-of-mind refunds will be processed to your original payment method.

Original shipping charges are non-refundable for change-of-mind returns.

Customers are responsible for the cost of returning items for change-of-mind returns.

Please allow additional time for your bank or payment provider to process the refund.

Exchanges

Exchanges are subject to stock availability.

If your requested size or item is unavailable, we will contact you to discuss an alternative or refund.

Customers are responsible for return shipping costs for change-of-mind exchanges.

Sale items

Sale items are subject to the same Australian Consumer Law protections as full-priced items.

Any change-of-mind return conditions applying to a particular promotion or product will be clearly communicated at the time of purchase.

7. FAULTY, DAMAGED OR INCORRECT ITEMS

We take pride in the quality of our garments and want every Leonarda customer to receive products that meet the standards they reasonably expect.

If you receive an item that is faulty, damaged, defective or significantly different from its description, please contact us as soon as possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs of the item where relevant.

We will assess the issue and arrange an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the nature of the problem, you may be entitled to a repair, replacement or refund.

For a major failure, you may be entitled to choose between a refund and replacement, as provided by law.

For minor failures, Leonarda may choose an appropriate remedy where permitted by law.

Where a product is confirmed to have a problem covered by the consumer guarantees, reasonable return costs will be reimbursed where required.

Our change-of-mind return conditions do not apply to claims made under Australian Consumer Law.

8. AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation.

9. INTELLECTUAL PROPERTY

All content displayed on the Leonarda website is owned by or licensed to Leonarda, unless otherwise stated.

This includes, but is not limited to:

  • The Leonarda name and branding.

  • Logos and brand imagery.

  • Original garment designs and artwork.

  • Prints, patterns and illustrations.

  • Product photographs and campaign imagery.

  • Website text, graphics and visual content.

You may not reproduce, copy, distribute, modify, publish or commercially use any Leonarda content without prior written permission.

Unauthorised use of our intellectual property is prohibited.

10. WEBSITE USE

You agree to use the Leonarda website lawfully and respectfully.

You must not:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to interfere with the security or functionality of our website.

  • Introduce viruses, malicious code or harmful technology.

  • Copy or misuse website content without permission.

  • Attempt to gain unauthorised access to our systems or customer information.

We reserve the right to restrict access to our website where we reasonably believe these terms have been breached.

11. THIRD-PARTY SERVICES

Our website operates through Shopify and may use third-party services for payment processing, shipping, analytics and other business operations.

These services may have their own terms, conditions and privacy policies.

Leonarda is not responsible for the independent terms or practices of third-party providers, although this does not affect any responsibility we have under applicable Australian law.

12. LIMITATION OF LIABILITY

To the extent permitted by law, Leonarda will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under the Australian Consumer Law.

Nothing in this section limits your statutory consumer rights.

13. PRIVACY

We respect the privacy of our customers and are committed to handling personal information responsibly.

When you shop with Leonarda, we may collect personal information such as your name, email address, contact number, delivery address and transaction details to process orders and provide customer support.

Your information may also be shared with relevant third-party service providers, including Shopify, payment processors and shipping providers, where necessary to operate our business.

For further information about how your personal information is collected, used and protected, please refer to our separate Privacy Policy.

14. GOVERNING LAW

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any disputes arising in connection with these Terms & Conditions will be dealt with in accordance with applicable Australian law.

Nothing in this section removes any rights or protections available to consumers under Australian law.

15. CONTACT US

If you have any questions about these Terms & Conditions, an order, a return or a product, please contact Leonarda via email.

Business: Leonarda
Email: leonardalabel@gmail.com
Location: Melbourne, Victoria, Australia

We appreciate your support and thank you for shopping with Leonarda.