How to Organise a Return
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Contact us at leonardalabel@gmail.com within 14 days of receiving your order.
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Include your order number and the item you'd like to return or exchange.
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Wait for our confirmation and return instructions.
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Once your return has been approved, the item must be posted back to us within 14 days.
Please ensure your return is securely packaged. We recommend using a tracked postage service, as Leonarda cannot be responsible for returns lost in transit.
Return postage costs for change of mind returns are the responsibility of the customer. However we will cover the cost of sending the new item to you if you are getting an exchange.
Change of Mind Returns
We accept eligible returns within 14 days of receiving your order.
To be eligible for a return, items must:
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Be unworn, unused and unwashed.
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Be in their original condition.
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Have all original tags attached.
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Have the original hygiene liner intact for swimwear.
For hygiene reasons, swimwear that has had its hygiene liner removed, or shows signs of wear, cannot be accepted for change of mind returns.
Refunds
Once your returned item has arrived and been inspected, we'll notify you of the outcome.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Faulty, Damaged or Incorrect Items
We take pride in the quality of our garments and want every order to arrive as expected.
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at leonardalabel@gmail.com with your order number and photographs where relevant.
We'll work with you to resolve the issue in accordance with your rights under Australian Consumer Law.
Contact Us
Have a question about a return or refund?
We'd love to help.
Email: leonardalabel@gmail.com
Thank you for shopping with Leonarda.