Last updated: 2 November 2026
At Leonarda, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website, place an order or contact us, we may collect the following information:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase history
- Payment information
- Information about how you interact with our website, including cookies and browsing activity
We collect only the information reasonably necessary to operate our business and provide our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Send order confirmations and tracking information
- Respond to customer enquiries
- Process returns, exchanges and refunds
- Improve our website and customer experience
- Send marketing communications where you have consented or where permitted by law
- Prevent fraudulent transactions and protect our business
3. Shopify and Third-Party Services
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products.
Your information may be processed by Shopify and other third-party service providers involved in operating our business, including payment processors, shipping providers, website analytics services and marketing platforms.
These providers may process or store your information in Australia or overseas, depending on the services they provide.
We encourage you to review Shopify's Privacy Policy for further information about how your information is handled.
4. Payment Information
Payments made through our website are processed by third-party payment providers.
Leonarda does not directly store your full payment card details. Payment information is handled by the relevant payment provider in accordance with its privacy and security practices.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Help our website function properly
- Remember your preferences
- Understand how visitors use our website
- Improve our website and marketing
- Support advertising and analytics activities
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Marketing Communications
If you subscribe to our mailing list, we may send you updates about new collections, promotions, launches and other brand news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
We will handle your marketing preferences in accordance with applicable privacy and marketing laws.
7. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary to operate our business, including:
- Shopify and website service providers
- Payment processors
- Shipping and delivery providers
- Marketing and analytics providers
- Professional advisers
- Government authorities where required by law
We do not sell your personal information.
8. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically by Shopify and other service providers.
While we take reasonable precautions, no method of electronic storage or transmission is completely secure.
9. Accessing and Correcting Your Information
You may request access to the personal information we hold about you or request that inaccurate information be corrected.
To make a request, please contact us using the details below.
We will respond to requests in accordance with applicable privacy laws.
10. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us.
We will review your complaint and take reasonable steps to address it.
Where applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.
Any updates will be published on this page, with the updated date shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: leonardalabel@gmail.com